What to do if your child is having a problem at school...

At Chetwynd Spencer Academy we all want happy, healthy pupils who feel safe at school and try to do 'better than their best'. Co-operation and liaison between parents, staff and governors leads to a shared sense of purpose and a positive atmosphere in school.

Hopefully, your child is settled and happy, and is enjoying school life. However, there may be a time when your child is having a difficulty at school and you need to know what to do to help resolve the problem.


Firstly ...
If you or your child has a problem concerning a school issue, first talk to your child's teacher. Think about what you hope will happen as a result of your discussion and let the teacher know this.

If the issue seems to continue, it is important that you meet again with your child's class teacher to highlight that the issue appears to be on-going.


Secondly ...
If you haven't been able to resolve your concern at this point, then please make your next appointment with the Phase Standards Leader:

• Foundation 2 (Puffins' Unit) - Miss Mitchell
• Key Stage 1 (Hedgehogs / Rabbits / Frogs/ Moles) - Mr Horsley
• Lower Key Stage 2 (Foxes / Buzzards / Badgers / Seals) - Mrs Whiley
• Upper Key Stage 2 (Dragonflies / Otters / Ospreys / Polecats) - Mrs Miles


Thirdly ...
If you are still unhappy about the situation...
Ask for an appointment to see our Assistant Principal, Miss Bulleid or Senior Assistant Principal, Mrs West.

Fourthly ...
If, after a meeting with our Assistant/Senior Assistant Principals, you feel the matter still remains unresolved, then please make an appointment to see the Principal, Mrs Tonks. It is in everyone's interest for things to be sorted out smoothly.
Sometimes it is not possible for all parental requests to be met but with direct communication we hope to reach a positive resolution in the interests of achieving the best outcome for all concerned.
On the rare occasion that a solution proves to be particularly difficult, Mrs Tonks can invite a governor to offer help and advice.


Finally, if the problem has still not been sorted out...
You can make a formal complaint (please see our Complaints Policy). This is a serious step to take and it is important that you have thought things through carefully.


In a school setting it is inevitable that concerns appear from time to time, but we much prefer to hear from you at an early stage in order that we can work together to stop a worry growing and to speedily find a harmonious resolution.

Thank you.